Refund policy

At Sweet Bow Co., we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy is here to help.

Returns

  • Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition, unused, and in the original packaging.

  • Non-Returnable Items: Certain items are non-returnable, including personalized or custom-made bows, clearance items, and gift cards.

  • Return Process:

    1. Contact us at [your email address] within 30 days of receiving your order to initiate a return. Please include your order number and reason for return.
    2. We will provide you with a return shipping label and instructions on how to send your item back to us.
    3. Once we receive your return, we will inspect it and notify you of the status of your refund.

Refunds

  • Refund Eligibility: If your return is approved, we will process your refund within 7-10 business days of receiving the returned item. Refunds will be credited to your original method of payment.

  • Partial Refunds: In some cases, only partial refunds may be granted (if applicable). For example, if the item is not in its original condition or is damaged/missing parts for reasons not due to our error.

  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your email address].

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then, contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [your email address].

Contact Us

If you have any questions about our Return and Refund Policy, please contact us.